Please be careful when trying on your purchases, as they must be returned in the same condition they were received. Any returns that do not meet our policy of returns will not be accepted.
Items must be returned to Carrera 14 # 83 - 46 Bogota, Colombia no later than 14 days after the delivery date.
Items must be returned unworn, unwashed, and undamaged, with a copy of the original invoice.
The cost of return shipping must be paid by the customer.
Once the gartment is reviewed, the change can be made or the money can be refund.
We won’t accept returns when:
Items are bought on “sale”.
Bodys, culottes (for hygienic reasons).
Once your return has been received and accepted, your refund will be made through the original payment method used. Refund excludes delivery costs. Depending on your payment service provider refund may take up to 30 days to become effective.
We’ll keep you updated every step of the way.